Our Policies


Privacy

Rosepond Aquatics is committed to keeping private information, private. We collect your contact information in order to send your plants. Your contact information is used to get in touch with you when necessary. This information is kept STRICTLY CONFIDENTIAL. No customer information will ever leave our company files. You have our personal, as well as our professional guarantee.





Shipping

We usually ship USPS priority mail. Your plants should reach you in 2 to 3 days. We ship Monday and Tuesday to assure that your plants don't spend the weekend in a warehouse. You will receive an email the day your plants ship.

As soon as you get your plants open the box and put the rhizomes in cool water out of direct sunlight. It is best to plant them as soon as possible.

Handling is included in the price of the plant.






Payment

PayPal Acceptance Mark
We accept Pay Pal, checks or money orders.

If you are not familiar with Pay Pal, through them you can use your Master Card, Visa, Discover or American Express card. If you prefer to send a check or Money Order your plants will not be shipped until your check has cleared the bank (which usually takes 2-3 days).

The fastest way is to use Pay Pal. It is easy to set up an account (if you don't already have one), it is secure and Pay Pal protects both the buyer and seller.

If you prefer to send a check or money order, please send it to:

Rosepond Aquatics, P.O. Box 1368 Blue Lake, CA 95525.

Please be sure to include:

* the names of the plants you want
* the quantity of each
* the prices
* your address
* your phone number
* your email address
* add state sales tax if you live in California

California residents:

Please calculate CA sales tax at the rate of 7.75% to get the total amount to send.


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"Our goal is to provide the plants that complete your ponding dreams."

Contact us. We would love to hear from you.